Live Chat Software combines live chat and help desk customer support between website visitors and company representative in real time environment. Easy to use web chat solution allows business support executive (including of travel, education, real estates, web hosting, web design and auto sales or insurance etc sectors) to chat with websites visitors online. Software is described as a standard communication channel for serving customers via internet explorer or other browsers.
Live Chat Software helps Business Managers or Top Management Executives to analyze company performance and to get the answer of following queries:-
Getting answers of all above queries, Business Managers can analyze the area of improvement and can enhance business sales performance and total business growth. Live support chat software is very easy to use and does not require any specific technical skills to operate it.
Real Time Chat Support:
Allows website visitors to interact with customer support executive in real time. |
Benefit:
Users need not to wait to get immediate response to a question. |
Handling Multiple Visitors Simultaneously
Facilitates to handle multiple website visitors at a same time. |
Benefit:
No visitor will ever be unanswered. |
Operator To Operator Chat Transfer
If an operator is faced with a customer query and he/she knows that it is better suited to another operator, the chat can be transferred easily between operators. |
Benefit:
Increases more user flexibility. |
Operator Online/Offline Notification
Changes the state of operator to notify that agent is online / offline to accept the chat request. |
Benefit:
Quickly notifies if agent is online/offline to accept chats. |
Visitor Typing Notification
Lets operator view when visitor is typing before sending the message. |
Benefit:
Helps to facilitate in smooth conversation. |
Push URL Support
Operator has the facility of sending Push URLs which are pre-defined URL of the websites for quickly assisting website visitors. |
Benefit:
Quickly assists operators to send pre defined URL without wasting time in typing full text. |
Visitor Monitoring
Shows information of each and every website visitor including visitor name, IP address, Arrival time and date, Browser etc. |
Benefit:
Gives ‘Who, Where and What’ of each customer. |
Email Transcripts of Live Chat Sessions
Facilitates to send the details of live chat sessions to the visitor at desired email address.
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Benefit:
Lets visitors have chat conversation details. |
Chat Backup and Restore Support
Facilitates to backup and restore chat details at desired storage location. |
Benefit:
Provides opportunity to restore deleted or lost chat at user defined safe location. |
Canned Messages Facility
These are saved messages used when operator needs to reply visitor immediately. |
Benefit:
Saves operator time to quickly response website visitor. |
View Chat Conversation
Lets operator view chat history along with chat date, time, visitor’s detailed information and full text. |
Benefit:
Lets you track chat history details. |
Block Selected IP Address
Facilitates to Block IP if required by the operator to prevent chat from selected IP Address in future. |
Benefit:
Prevents website chat operator from unwanted chat. |
Your web hosting should support .NET 2.0 or higher and MS SQL Database.
