Real Time Chat Support:
Allows website visitors to interact with customer support executive in real time. |
Benefit:
Users need not to wait to get immediate response to a question. |
Handling Multiple Visitors Simultaneously
Facilitates to handle multiple website visitors at a same time. |
Benefit:
No visitor will ever be unanswered. |
Operator To Operator Chat Transfer
If an operator is faced with a customer query and he/she knows that it is better suited to another operator, the chat can be transferred easily between operators. |
Benefit:
Increases more user flexibility. |
Operator Online/Offline Notification
Changes the state of operator to notify that agent is online / offline to accept the chat request. |
Benefit:
Quickly notifies if agent is online/offline to accept chats. |
Visitor Typing Notification
Lets operator view when visitor is typing before sending the message. |
Benefit:
Helps to facilitate in smooth conversation. |
Push URL Support
Operator has the facility of sending Push URLs which are pre-defined URL of the websites for quickly assisting website visitors. |
Benefit:
Quickly assists operators to send pre defined URL without wasting time in typing full text. |
Visitor Monitoring
Shows information of each and every website visitor including visitor name, IP address, Arrival time and date, Browser etc. |
Benefit:
Gives ‘Who, Where and What’ of each customer. |
Email Transcripts of Live Chat Sessions
Facilitates to send the details of live chat sessions to the visitor at desired email address.
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Benefit:
Lets visitors have chat conversation details. |
Chat Backup and Restore Support
Facilitates to backup and restore chat details at desired storage location. |
Benefit:
Provides opportunity to restore deleted or lost chat at user defined safe location. |
Canned Messages Facility
These are saved messages used when operator needs to reply visitor immediately. |
Benefit:
Saves operator time to quickly response website visitor. |
View Chat Conversation
Lets operator view chat history along with chat date, time, visitor’s detailed information and full text. |
Benefit:
Lets you track chat history details. |
Block Selected IP Address
Facilitates to Block IP if required by the operator to prevent chat from selected IP Address in future. |
Benefit:
Prevents website chat operator from unwanted chat. |
